“I think we got an entrenched position that was difficult for individuals to get out of and for the organisation to get out of.” Gary Dransfield of Suncorp, in evidence at the Hayne FS Royal Commission.
It’s from today’s Insurance Business Mag regarding the effects of the FSRC. https://www.insurancebusinessmag.com/au
There is a common theme…the need to stop digging unproductive holes by shovelling process & start building a platform to raise up the whole business.
Gary again. “More than anything, we must be there for the most vulnerable members of our community by having skilled staff trained to listen to the signs, hear a customer’s concerns & be able to provide a solution that suits their needs”. Terrific!
Berkshire Hathaway’s Speciality Insurance was just as clear. “The key is getting the fundamentals right: maintaining a set of principles and building a culture that will establish ‘true north’”.
A true north. Now that’s a platform I can stand on.
#leadership #purpose #fairness #CertFair