customer experience through fairness workshop
This engaging and interactive 3 hour workshop explores how your approach to being fair impacts your customer experience. Through our extensive research we have identified the drivers of being unfair in conduct, leadership culture, decision-making, systems and processes that manifests in products and services misaligned to customer needs and expectations resulting in customer harm.
the fairness health check workshop
Why is risk management so important in delivering fairness? Post the Financial Services Royal Commission into Misconduct fairness has become even more important in re-building trust and meeting regulator, community and stakeholder standards. Our Fairness Health Check workshop is designed to ensure you are seeing where your risk management processes and framework are delivering or potentially preventing the fairness outcomes you’re seeking.
schedule a call with our MD and Head of Strategy
what our clients say
“I am genuinely impressed with how you’re building a system to support a purpose led growth strategy and bring some rigour to the ROI and operationalisation of this”.
Head of Marketing and Sales
iptiQ, The Swiss Re Group
“Tony has an innate ability to leverage the power of people. Initially engaged to work with the senior leadership team, Tony helped us to challenge ourselves and articulate our point of difference in what was a confused offering. Subsequently working with the team at all levels, he transformed mindsets from purely ‘execution’ to ‘trusted advisors’ and empowered individuals to own business development outcomes. I feel privileged to have the benefit of Tony’s ongoing counsel leading into my next challenge.”
Divisional Director, COO – Pepper Property Group
Senior Advisor – Alternative Edge